Terms of Service

01 The agreement

By accessing or using Sala, the institution and its authorised users agree to these Terms of Service (the “Terms”). If you're accepting on behalf of an institution, you confirm you have authority to bind it. If you don't agree, don't use the Services.

02 Definitions

“Sala”, “we”, “us”

The entity providing the Services, including its websites, applications and APIs.

“Customer”, “you”

The institution that subscribes to the Services.

“Users”

Staff, students and others the Customer authorises to access the Services.

“Customer Data”

All data the Customer or its Users submit to or generate within the Services.

“Order”

An ordering document or online sign-up specifying the plan, term and fees.

03 Accounts & eligibility

• You're responsible for the accuracy of account information and for all activity under your accounts.
• You must keep credentials confidential and notify us promptly of any unauthorised access.
• Administrators are responsible for the roles and permissions they grant to Users.
• The Services are intended for institutional use; individual accounts must be created and managed under an institution.

04 Subscriptions, fees & billing

Plans & renewals

Subscriptions are provided per the Order. Unless stated otherwise, terms renew automatically for successive periods until cancelled before the end of the current term.

Fees

• Fees are stated in the Order and are payable in advance, exclusive of applicable taxes.
• Late or failed payment may result in suspension after reasonable notice.
• Except where required by law, fees are non-refundable for the period already paid.

Free trials

Trials are provided “as is,” may be modified or ended at our discretion, and convert to a paid plan only if you choose to subscribe.

05 Acceptable use

You agree not to, and not to permit Users to:

• Use the Services to violate any law or the rights of others.
• Upload malicious code, or attempt to gain unauthorised access to the Services or related systems.
• Probe, scan or test the vulnerability of the Services except under our responsible-disclosure program.
• Resell, sublicense or provide the Services to third parties outside your institution without our consent.
• Use the Services to build a competing product, or reverse-engineer them except as permitted by law.

06 Customer data & ownership

• You own your data. As between the parties, Customer Data belongs to the Customer. We claim no ownership of it.
• Licence to operate. You grant us a limited licence to host, process and transmit Customer Data solely to provide and support the Services.
• Our handling. We process personal data per our Privacy Policy and applicable data-processing terms.
• Export. You can export Customer Data during the term and for a limited window after termination, as described in the Privacy Policy.

07 Intellectual property

The Services, including all software, design, and the Sala and Hero marks, are owned by Sala and its licensors. These Terms grant you a non-exclusive, non-transferable right to use the Services during your subscription — and nothing more. Feedback you share may be used by us to improve the Services without obligation to you.

08 Availability & support

We work hard to keep Sala available and fast, and target high availability for paid plans, excluding scheduled maintenance and events beyond our reasonable control. Support is provided through the channels and response targets stated in your plan or Order. Where a separate service-level agreement applies, it governs availability commitments.

09 Warranties & disclaimers

We warrant that we'll provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided “as is” and “as available,” and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

10 Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or data, arising from the Services. Each party's total aggregate liability under these Terms is limited to the fees paid by the Customer for the Services in the 12 months preceding the event giving rise to the claim. Nothing limits liability that cannot be excluded by law.

11 Term & termination

• These Terms apply for as long as you use the Services or have an active subscription.
• Either party may terminate for material breach not cured within 30 days of written notice.
• On termination, your right to use the Services ends; we'll make Customer Data available for export as described in the Privacy Policy, then delete or anonymise it.
• Provisions that by their nature should survive — ownership, confidentiality, liability — survive termination.

12 Governing law & general

These Terms are governed by the laws of Cambodia, without regard to conflict-of-laws rules, and the parties submit to the competent courts there — unless a signed agreement specifies otherwise. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. We may update these Terms; for material changes we'll notify administrators, and continued use constitutes acceptance.